About Connectel
Get to know us a bit better
Because you care.
Satisfied customers are at the heart of every successful business. Satisfied customers, through their loyalty and advocacy are the driving force behind growth. This is why we, at Connectel, put customer satisfaction at the forefront of everything we do. Our unwavering dedication is to develop and guide our clients, providing technical solutions that improve operations, insights that improve processes and training that develops service skills.
At Connectel, we empower businesses to deliver great customer service. This involves enhancing the way they engage and interact with their customers through contact center software, allowing businesses to forge meaningful connections with their customers. By harnessing the power of our solutions, you can optimize your customer service operations, streamline workflows, and deliver personalized experiences.
Our commitment is to boost satisfaction, nurture loyalty, and propel growth by providing you with the tools necessary to provide better service. Ultimately leading to both happier customers and employees. Because happy employees provide better service and satisfied customers drive growth.
Deliver great service, delight your customers, and drive success with Connectel.
Because you care.
Better customer service since 2008
For more than ten years we’ve been offering our customers a smarter and better customer service system. In the beginning, 3 employees helped a few customers — today our team works with world leading companies all over the world.
Easier for everyone
Simplicity has been at the center of our business since day one. Even though we offer technologically advanced products we want them to be easy for your customers to use and interact with, and for your employees to work with.
Customized for you
We created a service that meets the customers’ needs and strengthens the relationship in the most cost effective way possible. In our line of work it’s called CCaaS (customer center as a service) — but in plain English it’s all about offering a service that suits you.
Secure, effective and smart
We value long term relationships with our customers and always strive to have our customers wanting to keep working with us. The best way to achieve that is to continue improving our services, making them even smarter, more secure and effective.
Do you want to get to know us or our products even better?
We’re always curious to get to know new companies and to tell about how we can help create better customer service for you. Here you can book a demo or get in contact with us.
Robin and Jens
In 2008, Jens and Robin Leijon, two brothers from Uppsala, Sweden tried contacting customer service, only to find themselves stuck in unbearably long queues. Never knowing how long they would have to wait, and at times not receiving the help needed when they finally reached an agent. Frustration turned to distrust, damaging their view of those companies. This served as the catalyst for a visionary mission: to elevate the customer service industry by offering solutions that benefit both customers and businesses. From a belief that long-term success starts with customer satisfaction, Connectel was born.
“We know all too much about the grief of a bad customer service experience, that’s why we created Connectel”
Our customers
“When we decided to search for a new Contact Center software supplier, we looked for an agile and technically skilled partner that could meet the demands of the various stakeholders at Zmarta. Connectel has surpassed our expectations in nearly every capacity, providing high quality and delivering exceptional value. Connectel really stands apart with a flexible and continuously improving solution supported by a talented and customer-focused organization.“
Do you want to know more about how you can improve your customer service?
