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Why Connectel

heart of customer satisfaction

Satisfied customers are at the heart of every successful business.

Satisfied customers, through their loyalty and advocacy are the driving force behind growth. This is why we, at Connectel, put customer satisfaction at the forefront of everything we do. Our unwavering dedication is to develop and guide our clients, providing technical solutions that improve operations, insights that improve processes and training that develops service skills.

Coaching customer service agent

Increasing customer satisfaction since 2008

In 2008, two brothers from Uppsala, Sweden tried contacting customer service, only to find themselves stuck in unbearably long queues. Frustration turned to distrust, damaging their view of those companies. This served as the catalyst for a visionary mission: to elevate the customer service industry by offering solutions that benefit both customers and businesses. From a belief that long-term success starts with customer satisfaction, Connectel was born.

Dashboard contact center

Tools that optimize customer service operations

At Connectel, we empower businesses to deliver great customer service. This involves enhancing the way they engage and interact with their customers through contact center software, allowing businesses to forge meaningful connections with their customers. By harnessing the power of our solutions, you can optimize your customer service operations, streamline workflows, and deliver personalized experiences.

Analytics

Because you care

Our commitment is to boost satisfaction, nurture loyalty, and propel growth by providing you with the tools necessary to provide better service. Ultimately leading to both happier customers and employees. Because happy employees provide better service and satisfied customers drive growth.

Deliver great service, delight your customers, and drive success with Connectel.

Because you care.

ISO 9001 Certification
ISO 14001 Certification
ISO 27001 certification
GuldKontakt logotyp
Connectel provides framework agreements
Di Gasell

Robin and Jens

In 2008, Jens and Robin Leijon, two brothers from Uppsala, Sweden tried contacting customer service, only to find themselves stuck in unbearably long queues. Never knowing how long they would have to wait, and at times not receiving the help needed when they finally reached an agent. Frustration turned to distrust, damaging their view of those companies. This served as the catalyst for a visionary mission: to elevate the customer service industry by offering solutions that benefit both customers and businesses. From a belief that long-term success starts with customer satisfaction, Connectel was born.

“We know all too much about the grief of a bad customer service experience, that’s why we created Connectel”

Robin Leijon

CEO & Founder

+46 (0) 702 70 37 50

Jens Leijon

CTO & Founder

+46 (0) 704 44 79 00
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Get in touch with us

 

Patrik at Connectel

Sales

Patrik Jutterström

As Sales Manager, I lead our team in finding the best solution for each customer. If it’s an entire platform or a specific solution, we always start by understanding your needs, and solving your current problems.

Denise Lordin at Connectel

Marketing

Denise Lordin

As Marketing Manager I’m responsible for our brand and communication strategy. Marketing is also a bridge between Product Development and Sales, explaining complex solutions in a way that’s easy to understand.

Kristina at Connectel

HR

Kristina Jansson

As Chief People Officer, my role entails both finding the right people for the job and developing strategies, guidelines and processes that support our team members and increases employee satisfaction.

Hannah Peters at Connectel

Customer Success

Hannah Peters

As a Customer Success Manager, I support our customers in reaching their goals with Connectel. I work closely with our customers and make sure they get as much value as possible out of our products.

Our customers

Zmarta Group using Connectels call center
Adam Woodworth Product owner

“When we decided to search for a new Contact Center software supplier, we looked for an agile and technically skilled partner that could meet the demands of the various stakeholders at Zmarta. Connectel has surpassed our expectations in nearly every capacity, providing high quality and delivering exceptional value. Connectel really stands apart with a flexible and continuously improving solution supported by a talented and customer-focused organization.“

See more customers

Do you want to know more about how you can improve your customer service?

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Get in touch with Sales

Or call us +46 (0) 101 800 000