Meet your customers where they are with our social media management platform
With our smart tool to manage customer communication on social media you become available in the channels your customer already integrates with. Create meaningful dialogue in the channels your customers already use to integrate with your brand, whether it’s via a computer or phone.
With Connectel it becomes easy to be where your customers are — stay flexible and follow your customers when they shift between different platforms. With our tools you gain insight about your ticket management through reports and advanced analytics.
By connecting your different channels you can use smart routing so that nothing has to be done manually and your agents won’t have to switch between different platforms. When all communication is done in one place it’s simply just to let your customers come to you. These are examples of platforms you can connect:
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