Chat
Offer quick answers to quick questions with an efficient chat service
Be available for your customers 24/7 with a smarter chat service
Add an easy to set-up and use website chat software and become able to answer your customers questions quickly.
- Make sure messages come the right person with our routing tool
- Responsive design — works on all units
- Customizable
- Smooth integration to your current CRM
Set up multiple chats simultaneously with our live chat service
Our product lets you handle multiple chats simultaneously. Activate a chatbot for the easier questions and create more time for your agents to focus on the more complex matters. Should something prove too complicated for the chatbot you can switch over to the agents in an instant, making it a seamless customer experience.
- Relieve your employees with a virtual agent
- Automatic management of offline messages
- Faster ticker management
- Manage several chats at the same time
The chat service that gives you access to statistics about your customers
With easy access to statistics your agents won’t have to look for information about your customer in more than one place. The data also serves as a tool to offer the best possible customer service by automatically referring tickets to the agent most suited for the job.
- Offer customers a way of contact even when you’re offline
- Escalate chat to voice or video
- Quick answers to your customers questions
How much can you save with Connectel?
Fill out the form to see how much you can save by implementing the Connectel platform.
The results are based on assumptions about agent costs as well as our experience regarding average efficiency increase and our bot’s hit rate. Transitioning to a unified platform can result in an average efficiency savings of 20%. Approximately 65% of inbound calls can be handled by the Connectel voicebot, freeing up agents to focus on more complex and valuable customer interactions. Finally, our power dialer can double the number of connected calls for clients, resulting in a 50% reduction in costs per agent.
Do you want to know more about how you can improve your customer service?
