Contact Center

Voice

Get closer to your customers via phone

En kvinna och en man är i varsitt telefonsamtal i en gränd

Solve complicated issues with better call management

Create a smooth and reliable customer experience with skill-based routing and automize the flow of in- and outgoing calls. Set it up in a way that fits your needs and save time and money, while at the same time optimizing the customer experience.

  • Deliver customer service through voice
  • Easier call management
  • No installation required — use directly in browser
  • Skill-based routing
  • See status and activity of all employees
  • Automatically updated customer information

Cloud-based phone call service

Manage calls and offer a smooth customer experience through a cloud-based and easy-to-manage system for customer service via phone. Reduce the number of incoming calls by routing calls with a smart and reliable IVR system.

  • Drag and drop IVR
  • Offer self service solutions
  • Smooth integration to your current CRM
  • Recordings
  • Co-listening and coaching

Make it easy to focus on your customer with IVR system

Make it easy for your agents to focus on delivering great customer experiences instead of focusing on complicated and inefficient systems. Let Connectel be your full service provider of call management systems with automated callback. Connectels system is easy for you to implement and gives you a clear overview of incoming calls. Use the drag and drop IVR system that makes your set up simple and easy to use.

  • Offer automatic call back
  • Automatic prioritization of calls
  • Shorter idle time
Voice

Do you want to know more about how you can improve your customer service?

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