Interact with customers on their preferred platform
Be available on the platform your customers are using daily, and to gain a high opening frequency, an SMS service works ideally. Send and receive text messages and use smart routing for a smooth transition from queues to agents. Assure delivery and create a cornerstone of the perfect customer service system.
Our SMS service allows your customers to come in contact with you quickly and smoothly. That’s one of the reasons why customers who interact with companies via SMS have one of the highest levels of customer satisfaction.
Offer your customers the possibility to solve simple issues via SMS and reduce the number of incoming calls. By using or SMS service many questions are solved without taking time from your agents — allowing them to focus on more demanding tasks.
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