Leende man smsar på smartphone i lägenhet
Contact Center

SMS

Interact with customers on their preferred platform

Smiling woman looks over at someone while phone is on table

Better customer service with a smarter SMS service

Be available on the platform your customers are using daily, and to gain a high opening frequency, an SMS service works ideally. Send and receive text messages and use smart routing for a smooth transition from queues to agents. Assure delivery and create a cornerstone of the perfect customer service system.

  • Communicate on the platform with the highest opening rate
  • Send and receive texts
  • Intelligent routing to queues and agents
  • Trigger for automatic drift
  • Standardised replies for quality assurance
  • SMS-API — connect any system
Collage of people in different ages using phone Rosa ikon sms

Smooth, quick and happy customers

Our SMS service allows your customers to come in contact with you quickly and smoothly. That’s one of the reasons why customers who interact with companies via SMS have one of the highest levels of customer satisfaction.

  • Choose whether your customer can reply or not on your SMS
  • Bulk and SMS templates
  • Communicate on the platform with the highest reading rate
Young man and woman walking while carrying skateboards

Save time both for your agents and your customers

Offer your customers the possibility to solve simple issues via SMS and reduce the number of incoming calls. By using or SMS service many questions are solved without taking time from your agents — allowing them to focus on more demanding tasks.

  • Call and text to the same number
  • Offer smooth and personable contact to your customers

How much can you save with Connectels omnichannel solution?

Fill out the form below to see how much you can save by implementing the Connectel platform. A PDF with the results will be sent to your e-mail.

Please choose a currency
Please enter number of full-time agents
Please enter errands per month

Your total savings per year

Get your report

Please enter a valid email address.
Please enter your company name.
Please enter your title.
Sms

Do you want to know more about how you can improve your customer service?

Text icon

Get in touch with Sales

Or call us +46 (0) 101 800 000