Become available 24/7 with a smarter chatbot service
Allowing a chatbot to handle simpler questions saves time and resources, which means that your customer service agents can focus on more complex errands or the customers that truly need to speak to an agent. With a chatbot you can automate repetitive errands or ensure that the customer is transferred to the correct department from the start. It also allows you to offer service 24/7 which increases your overall service levels towards your customers.
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