Become available 24/7 with a smarter chatbot service
Allowing a chatbot to handle simpler questions saves time and resources, which means that your customer service agents can focus on more complex errands or the customers that truly need to speak to an agent. With a chatbot you can automate repetitive errands or ensure that the customer is transferred to the correct department from the start. It also allows you to offer service 24/7 which increases your overall service levels towards your customers.
Our chatbot answers instantly, is available 24/7 and is up to 90% more cost effective than customer service performed by agents. With a chatbot, you have faster handling times which not only saves money but also increases customer satisfaction. You can also customize the chatbot to suit your company’s tone of voice and language.
Our chatbot is smart enough to manage simpler questions your customer might have. When something becomes too complex, you can automatically transfer the case to an agent — an easy way of saving resources without compromising the customer experience. The information gathered by the chatbot will also be transferred so that your customers don’t have to repeat themselves.
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