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Data and analysis


A ticket dashboard that gives you a real time overview

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Track your performance and get decision basis

Follow your performance with a tailormade dashboard for contact centers that visualizes useful data in real time, in a way that is easy to grasp. Use the data you collect as a reliable basis for future decision making.

  • Market leading dashboard for real time data visualization
  • TV-mode
  • Measure productivity goals
  • Measure service levels
  • Smooth integration to your current CRM
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A flexible ticket tool dashboard throughout

Gain full control, all the time. How many calls are in progress right now? How many are queued up? Get an overview on a detailed level and adjust what you measure based on your KPI:s. Set up multiple dashboards for different tasks, for example one visualizing your most important KPI:s and one that motivates your agents. Share widgets and dashboards with your team to make the way you work more efficient.

  • Adjust measured value based on your KPI:s
  • Create your own widgets
  • Share widgets and dashboards
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Adjust the dashboard settings to suit your needs

Our tool is easy to set up based on your company’s needs by customizing the look and feel of your dashboard, and by creating your own widgets. Gain important insights by collecting data in real time with a tool that is flexible throughout and strengthens your customer service.

  • Shorter response time
  • Data from all platforms and channels
  • Supports terms and red flags

How much can you save with the full Connectel solution?

Fill out how many full-time agents you have, your average amount of errands per month and the average handling time in minutes to see how much you can save by implementing the Connectel platform. In the next step, you can also choose to download a full PDF detailing how much you can save, and how we’ve calculated this.

Please choose a currency
Please enter number of agents
Please enter errands per month
Please enter average handling time

Your total savings per year

Get your report

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Do you want to know more about how you can improve your customer service?

Get real-time data in you contact center

Get in touch with Sales

Or call us +46 (0) 101 800 000