All your insights, one powerful view
Follow your performance with a tailormade dashboard for contact centers that visualizes useful data in real time, in a way that is easy to grasp. Use the data you collect as a reliable basis for future decision making.
A flexible ticket tool dashboard throughout
Gain full control, all the time. How many calls are in progress right now? How many are queued up? Get an overview on a detailed level and adjust what you measure based on your KPI:s. Set up multiple dashboards for different tasks, for example one visualizing your most important KPI:s and one that motivates your agents. Share widgets and dashboards with your team to make the way you work more efficient.
- Adjust measured value based on your KPI:s
- Create your own widgets
- Share widgets and dashboards
- Real-time data visualization
- TV-mode
Adjust the dashboard settings to suit your needs
Our tool is easy to set up based on your company’s needs by customizing the look and feel of your dashboard, and by creating your own widgets. Gain important insights by collecting data in real time with a tool that is flexible throughout and strengthens your customer service.
- Shorter response time
- Data from all platforms and channels
- Supports terms and red flags
- Measure productivity goals and service levels
How much can you save with the full Connectel solution?
Fill out how many full-time agents you have, your average amount of errands per month and the average handling time in minutes to see how much you can save by implementing the Connectel platform. In the next step, you can also choose to download a full PDF detailing how much you can save, and how we’ve calculated this.
Do you want to know more about how you can improve your customer service?
