A ticket dashboard that gives you a real time overview
Follow your performance with a tailormade dashboard for contact centers that visualizes useful data in real time, in a way that is easy to grasp. Use the data you collect as a reliable basis for future decision making.
Gain full control, all the time. How many calls are in progress right now? How many are queued up? Get an overview on a detailed level and adjust what you measure based on your KPI:s. Set up multiple dashboards for different tasks, for example one visualizing your most important KPI:s and one that motivates your agents. Share widgets and dashboards with your team to make the way you work more efficient.
Our tool is easy to set up based on your company’s needs by customizing the look and feel of your dashboard, and by creating your own widgets. Gain important insights by collecting data in real time with a tool that is flexible throughout and strengthens your customer service.
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