Better experiences with an omnichannel for customer service
A modern user-friendly omnichannel for your customer service and contact center. Meet your customers wherever they are with an omnichannel solution from Connectel. Let your agents communicate with customers in a simple, smooth and cost-effective way in your contact center. And let your customers connect with your customer service over any channel, without complicating it for you – one platform to unite all customer communication.
- Omnichannel solution for your contact center
- More profitable conversations
- Fulfill the customers’ wishes
Strengthen your agents
Customer service made easy. We deliver a system matched to your needs, suited for your agents to get more out of every conversation. Implement a FAQ or chatbot if you want to reduce the number of tickets. Set up a smart IVR for your incoming calls and provide faster answers to the customer’s request.
- Give agents a smart contact center platform
- Easy to use
- Streamline your workflows
Full customer service control with an omnichannel
Manage all channels throughout your service with a clear overview. Delegate agents to manage multiple channels simultaneously or limit their usage. Get better control of KPIs, daily patterns and real-time data with products that will help you take control of your data. Use a threshold function to keep track of the most prioritized benchmarks and KPIs. For example, waiting times and workload, let the system keep track of your data and evolve your CX level.
- Gather everything in one place
- Clearer real-time data and follow-up
- Exceed your goals
Choose a contact center solution that suits you - book a demo