A modern user-friendly omnichannel for your customer service and contact center. Meet your customers wherever they are with an omnichannel solution from Connectel. Let your agents communicate with customers in a simple, smooth and cost-effective way in your contact center. And let your customers connect with your customer service over any channel, without complicating it for you – one platform to unite all customer communication.
Customer service made easy. We deliver a system matched to your needs, suited for your agents to get more out of every conversation. Implement a FAQ or chatbot if you want to reduce the number of tickets. Set up a smart IVR for your incoming calls and provide faster answers to the customer’s request.
Manage all channels throughout your service with a clear overview. Delegate agents to manage multiple channels simultaneously or limit their usage. Get better control of KPIs, daily patterns and real-time data with products that will help you take control of your data. Use a threshold function to keep track of the most prioritized benchmarks and KPIs. For example, waiting times and workload, let the system keep track of your data and evolve your CX level.
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