Customer support omnichannel operator

Better customer experiences with an omnichannel for customer service

Get a modern user-friendly omnichannel for your customer service and contact center. Meet your customers wherever they are with an omnichannel solution from Connectel. Let your agents communicate with customers in a simple, smooth and cost-effective way in your contact center. And let your customers connect with your customer service in the channel they prefer, without complicating it for you- one platform to unite all customer communication.

  • Omnichannel solution for your contact center
  • More profitable conversations
  • Fulfill the customers’ wishes

Strengthen your agents

It should be easy. We deliver a system matched to your needs, suited for your agents to get more out of every conversation. Implement a FAQ or chatbot if you want to reduce the number of tickets. Set up a smart IVR for your incoming calls and provide faster answers to the customer’s request.

  • Give agents a smart contact center platform
  • Easy to use
  • Streamline your workflows

Full customer service control with an omnichannel

Manage all channels throughout your business and get a clear overview. Delegate agents to manage multiple channels simultaneously or limit their usage. Get better control of KPIs, daily patterns and your real-time data with products that will help you take control of your data. Set your limit values ​​for which levels are within your zone. For example, waiting times or workload and let the system keep track of your data for you.

  • Gather everything in one place
  • Clearer real-time data and follow-up
  • Exceed your goals

Choose a contact center solution that suits you - book a demo

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