Because you care
Satisfied customers are at the heart of every successful business. At Connectel, we empower businesses to deliver great customer service. This involves enhancing the way they engage and interact with their customers through contact center software, allowing businesses to forge meaningful connections with their customers. See all demos of our cloud-based contact center solution here.
Omnichannel solution
Click to watch a demo of the Connectel contact center platform with features such as:
- Agent portal
- Dialer with both predictive and power dialing
- Drag and drop IVR builder
- Self service such as chat bot and voice bot
- Customer surveys
- Real-time and historical data and analysis
Agent experience
Keeping track of errands across multiple channels is difficult. We streamline every customer conversation across any channel into a seamless customer journey. You can route incoming errands to the right person and let your agents operate across channels – while staying in the same interface. Your agents keep track of all your previous interactions and can provide excellent service. Our cloud-based platform allows your to perform any contact center task – with just a few clicks.
Exceed customer service expectations, anytime. Every time.
Self-service
Customers expect quick replies to simple questions. Self-service tools such as chat bots and voice bots help decrease waiting times, and can route errands to the correct agent from the start. Customers interactions can be automated and verified to ensure you are providing information to an authorized person and helps reduce the workload of first-line support.
Watch the self-service demo to see how a chat bot and voice bot can help increase the efficiency of your operations.
Data and Analysis
Data is crucial when tracking your performance and exploring potential improvements. By combining historical analysis, real-time data and customer surveys the Connectel solution helps both identify and suggest future improvements.
Automate customer surveys, capture feedback in real-time and use the insights to coach your agents and improve CSAT scores. Understand how SLA benchmarks are met, see current waiting times and average errand time to ensure everything is running smoothly.
See demo videos of specific products and functions
Bot for taxi bookings
Say goodbye to wait times, dropped calls and lost business opportunities. Our bot for taxi bookings is powered by cutting-edge speech recognition technology and can successfully handle up to 80% of your incoming calls.
Book a meeting
Want to see more? Book a meeting with our sales representatives to find out how the Connectel platform can help solve your customer service needs. Simply fill out the form below and we’ll get in touch with you!
Or call us: +46 (0) 101 800 000
Why Connectel?
- We deliver a scalable, flexible and secure solution
- User-friendly interface for your customers and employees
- Gather all your customer communications in one place
- …the list continues during the demo
Let’s find out how you can create even better customer service experiences.
Want to try out some of our products? Get started with a free version of the Connectel platform here!
We started out with a demo:
