Incorporate your customer service tools as a part of your eco system
Incorporating contact center solutions as integrated part of total organisation eco systems is proven to be a key factor to improve efficiency, business value generation and measurability, as well as agent and customer experience. The Connectel platform is based on an open architecture with standard APIs that enables and simplifies integration with basically any type of software platform.
On top of the generic integration capabilities of the Connectel open platform architecture and standard integration APIs, we also offer several integration accelerators designed to simplify the process of integrating with several leading CRM, ticketing/case management and ERP platforms.
Integrating the Connectel contact center platform with CRM, Ticket/Case management and/or ERP platforms is a key element to provide your agents with a 360-degree customer view that in its turn enables relevant and unified customer experience as well as live management of customer unique requests.