Use data from conversations to gain critical insights for your contact center
Speech analytics can be used to gain critical insights into all your customer conversations. Our Keyword Detection software transcribes every single call and performs an analysis of what is being said, providing you with accurate real-time insights.
Identifying keywords and visually representing these in a word cloud widget enables you to easily:
If you already have Skyview, you can simply add the Word Cloud widget and get started within 24 hours. The first 10 hours are free, and if you like what you see, simply continue gathering data and watch the report update in real-time.
Once the data is collected our tool makes it easy to understand by visualising it in a way that is easy to grasp, learn from and use in future decision making.
While survey data is usually completed by a small percentage of your customers, keyword detection software analyzes every single conversation. Utilizing this software is an excellent complement to understand your customer interactions. It helps you gain insights that strengthens your customer service by finding patterns and allowing to act quickly on emerging trends.
Contact us using this form to dd the word cloud widget to your Connectel Dashboard.
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