Customer Success

A team of experts to help you reach your goals

We make it easier

We support some of the world’s best customer service departments and Customer Success helps you reach the next level. Exceed your customer service’s business goals together with us.

Our Customer Success team is available to ensure that you get the greatest possible value from your customer service solution. As a customer, you have regular meetings with our Customer Success Managers according to your wishes and needs. And together we focus on finding the best path forward for your contact center. You choose how frequently you want the meetings to occur. We are available when you need it.

Helpdesk

Get the help you need, instantly. We understand the power of a well-functioning customer service system, but also the pain if it’s not working as intended. Use the knowledgebase, call, chat, or register your case on our customer support platform. Our Helpdesk team is available when you need support.

TO HELPDESK CUSTOMER SUPPORT

Online training

Become an expert in the platform with Connectel Academy. As a customer, you get free access to our video course library, where you and your employees can learn everything from navigating the system to fine-tuning the settings according to your specific needs.

TO CONNECTEL ACADEMY

Let us tell you more about Customer Success and how you can improve your customer service

How can we help you?