Understand your customer better with a smarter survey platform
Collect feedback from your customers in real time and measure NPS, CSI and CSAT. Create customer surveys and use the same tool between different platforms, visualize dashboards and reports that help your managers in decision making and communication.
It’s hard to know what your customers are thinking unless you ask them. With our customer service tools you’re able to send out customer surveys on the platform you prefer, whether it’s SMS, e-mail or on your website. With the result you gain a clear overview and more advanced information about each answer. And of course, our tool is automatically updated so that you can follow what happens in real time.
Compare agents and teams to each other and use the data to detect areas in which you can improve. With our survey platform you also get the ability to follow-up and give feedback individually, leading to higher employee- and customer satisfaction.
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