Knowledgebase
Increase the level of self service with a dynamic FAQ
Stay flexible
Our solution might look like any other FAQ to your customers. But as opposed to our competitors’ solutions our smart omnichannel solution is dynamic and easy to handle and update.
- Dynamic FAQ to be used on website
- Update and manage your questions continuously
- Gain useful insights about customers
- Smooth integration to current CRM
Help your customers to find the answers to their questions
Many customer groups appreciate looking for and finding answers on their own. Increase the level of self service by making it easy for them to find the answers they’re looking for. By doing so you reduce the amount of incoming tickets and save time and resources in your contact center.
- Frequently asked questions for both internal and external ticket management
- Customize design and layout
- Gain insights and statistics on frequently asked questions
Easy to navigate for customers and agents alike
Set up both internal and external FAQ in a system that is both intuitive and easy to navigate. Create a knowledge base that strengthens your customer service on all levels.
- Automatically scans for similar questions before email is routed to customer service
- Let your customers find the answers to their questions directly
- Always updated replies that are automatically sorted by popularity
How much can you save with the full Connectel solution?
Fill out how many full-time agents you have, your average amount of errands per month and the average handling time in minutes to see how much you can save by implementing the Connectel platform. In the next step, you can also choose to download a full PDF detailing how much you can save, and how we’ve calculated this.
Do you want to know more about how you can improve your customer service?
