Man sitter i nedsläckt studio med telefon och två datorer
Self service


Increase the level of self service with a dynamic FAQ

Tourist stands holding suitcases and a phone

Stay flexible

Our solution might look like any other FAQ to your customers. But as opposed to our competitors’ solutions our smart omnichannel solution is dynamic and easy to handle and update.

  • Dynamic FAQ to be used on website
  • Update and manage your questions continuously
  • Gain useful insights about customers
  • Smooth integration to current CRM
Young woman typing on her phone with her friends in a field of flowers Grön ikon faq

Help your customers to find the answers to their questions

Many customer groups appreciate looking for and finding answers on their own. Increase the level of self service by making it easy for them to find the answers they’re looking for. By doing so you reduce the amount of incoming tickets and save time and resources in your contact center.

  • Frequently asked questions for both internal and external ticket management
  • Customize design and layout
  • Gain insights and statistics on frequently asked questions
Close up of someone answering a FAQ on a website

Easy to navigate for customers and agents alike

Set up both internal and external FAQ in a system that is both intuitive and easy to navigate. Create a knowledge base that strengthens your customer service on all levels.

  • Automatically scans for similar questions before email is routed to customer service
  • Let your customers find the answers to their questions directly
  • Always updated replies that are automatically sorted by popularity

Do you want to know more about how you can improve your customer service?

Self-service knowledgebase

Get in touch with Sales

Or call us +46 (0) 101 800 000