Benefits of a customer service with engaged employees

Listen to the latest episode of Wowpodden with the service expert duo Lilo, consisting of Joakim Lindström and Emilie Loman, and leadership consultant Susanne de Boer from Resultatbolaget to gain inspiration, tips, and concrete tools on how to create world-class customer service with engaged employees.

Listen here (Swedish):

Complaining or having dissatisfied employees who are afraid to express their opinions openly can result in lower engagement and productivity levels. Complaints increase negative stress, deplete our energy, and hinder progress.

But how can you transition from a culture of complaints to a culture of change, where dissatisfaction is utilized to work together and improve and develop the business or organization? How can you transform employees’ complaints into a driving force for change?