Hear when Silvia Bakir, customer service director from Tre, talks about the KPIs and coaching methods she uses to increase customer service results. The telecom giant is unafraid to test new ways of working and has tried several methods to find a successful strategy and goal management. In the conversation with Silvia, we will emphasize what has been successful and how she reasoned about the future of customer service. We speak Swedish in this webinar.
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