Daniel Öhlander talks about behavior change in customer service
One of the major challenges in training and development within the service and sales industry today is achieving behavior change in everyday situations. How can this be accomplished? Is there a formula for it?
Listen here (Swedish):
In this episode, I talk with Daniel Öhlander, who has extensive experience in training organizations and companies in Sweden and globally. He has encountered this challenge for a long time and eventually took matters into his own hands, developing a tool to help address this issue.
We discuss various topics, including:
- The major challenges that service and sales organizations face today from Daniel’s training perspective.
- Ludoo – the app that facilitates behavior change for service and sales organizations.
- The effects that Daniel has observed among those who use Ludoo.
And much more!
You can reach out to Daniel here:
https://www.linkedin.com/in/danielohlander/
