Valuable insights for successful customer conversations

Listen as Pia Horn Af Rantzien, Customer Success Manager at Capturi, shares insights and concrete tips for successful customer conversations, along with a trend forecast for the future of customer service.

Listen here (Swedish):

Pia has helped analyze over 15 million calls in the largest customer service survey in the Nordic region. These 15 million calls have turned into valuable insights, and in this episode, Pia shares more of these insights.

You can reach out to Pia here:
https://www.linkedin.com/in/pia-horn-af-rantzien-89871841/