Important KPIs for customer service operations

In three jam-packed episodes, we will delve into current topics within customer service together with Lina and Hanna, business consultants from Redway.

In the second episode, we will discuss the importance of key performance indicators (KPIs) and how you can effectively work with them in your organization.

Listen here (Swedish):

Following and measuring KPIs are crucial parts of delivering world-class customer service. What are important factors to consider when setting the foundational KPIs? What should be measured and what should goals be set on? What is especially important to consider when discussing KPIs with your employees?

You can reach out to Lina and Hanna here:
https://www.redway.se/medarbetare/