Introducing Chat assistant – Chatbot with human handoff
Have you ever encountered a chatbot that couldn’t solve your issue, forcing you to repeat the problem to a customer service representative?
At Connectel, we believe that one of the most crucial aspects of future customer service is how well you integrate AI. Smooth transitions between technology and customer service agents will define the experience your customers have with your brand.
No one wants to repeat themselves constantly. That’s why we’ve integrated Chat Assistant into our platform – a chatbot with human handoff that answers customer questions but seamlessly transfers the conversation to a representative if needed. Seamless transition from AI to customer service agent
When customers start chatting, they first interact with an AI bot trained to handle common questions and simple inquiries. For many, this provides a quick and convenient solution without waiting for human help. This reduces your team’s workload, allowing them to focus on complex cases and deliver an even better service experience.
Seamless transition from AI to customer service representative
If a customer’s issue requires more support or a personal touch, the AI bot hands off smoothly to a customer service agent. All information shared with the AI transfers automatically to the representative taking over. This way, customers don’t have to repeat themselves and can continue right where they left off.
This efficient experience ensures that the transition from AI to a customer service agent is both easy and effective, with all information following through the entire case.
Everything in one platform
One of the biggest benefits of our solution is that everything is in one platform. All communication and case management are in a single place. This simplifies the process for customers and makes it easier for your team to track conversations and follow up without switching between systems.
In this way, your customers get the help they need, when they need it – whether from AI or a representative with a chatbot with human handoff. Read more here.
