In three packed episodes, we will delve deep into current topics within customer service together with Lina and Hanna, business consultants from Redway.
In the first episode, we will discuss workforce planning, how to do it, and what is important to consider in order to succeed.
Listen here (Swedish):
Effective workforce planning is a crucial component in delivering exceptional service, “wow service.” What is the foundation for a good workforce planning? Is it necessary to have systems in place, or can one work with forecasts without system support?
You can reach Lina and Hanna here:
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