Protected: How Taxi Stockholm doubled their automation with Connectel’s AI
See how AI can transform customer service from a daily challenge into a growth driver. With the Connectel platform, companies can respond faster, streamline processes, and build stronger relationships with customers. This technology not only reduces pressure on employees but also opens the door to new ways of providing value.
Hear directly from Taxi Stockholm, one of our customers, and learn how they transformed their customer experience with AI. What used to mean long wait times and frustrated callers is now an easy booking process that delights passengers and allows staff to focus on creating real value.
Customer Case: Taxi Stockholm
For years, Taxi Stockholm has faced an increasing challenge during peak hours. The switchboard was overloaded, resulting in long wait times and many unfulfilled bookings. Customers waited, and employees were under constant pressure to handle the workload.
By partnering with Connectel, Taxi Stockholm introduced an AI-driven booking assistant that transformed the process. This new system smoothly handled incoming calls, guided customers through the booking process, and ensured that requests were completed faster than ever before. As a result, the company doubled the level of automation, reduced waiting times, and gave its staff more freedom to focus on complex cases that truly required human expertise.
The results speak for themselves. Taxi Stockholm now delivers a faster, more reliable service that strengthens customer loyalty and employee satisfaction. This success story illustrates how AI can create real business value while improving the everyday experience for everyone involved.
David Andersson, Carl Vad-Schutt from Taxi Stockhom with Robin Leijon, Connectel
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