Integrations that create social connections
Manage customer communication on social media to become available in the channels your customer already uses. Make it easy for your customers to talk to you wherever they are.
An easy way to communicate directly with customers on social media
With Connectel it becomes easy to be where your customers are — stay flexible and follow your customers when they shift between different platforms. With our tools you gain insight about your ticket management through reports and advanced analytics.
- Gather all communication within the same interface
- More efficient ticket management
- Statistics and complete contact customer history
- Connect to all the social media platforms
- Intelligent routing to queues and agents
Omnichannel support — let the customers come to you
By connecting your different channels you can use smart routing so that nothing has to be done manually and your agents won’t have to switch between different platforms. When all communication is done in one place it’s simply just to let your customers come to you. These are examples of platforms you can connect:
- Telegram
How much can you save with the full Connectel solution?
Fill out how many full-time agents you have, your average amount of errands per month and the average handling time in minutes to see how much you can save by implementing the Connectel platform. In the next step, you can also choose to download a full PDF detailing how much you can save, and how we’ve calculated this.
Do you want to know more about how you can improve your customer service?
