Analytics that reveal opportunities
Our data- and contact center analytics tool is an advanced and flexible tool that helps you make real use of your data. We offer a smooth way to find parts of your business you can improve and to remedy them in an easy way.
Turn data into actionable insights
Create your own reports and compare the KPIs / key figures you are interested in. Once the data is collected our tool makes it easy to understand by visualizing it in a way that is easy to grasp, learn from and use in future decision making.
- Share reports with employees, your team and decision makers
- Benchmarking and basis for coaching
- Measure effectivity- sale and service goals
- Visualized data
- Measure your performance and levels of service
- Flexible reporting interface
Measure your company and teams all the way down on an individual level
To become better, follow-up is key. Our tool gives you detailed data on how your company performs all the way down to individuals. It helps you gain insights that strengthen your customer service and to share reports and to find patterns.
- Shorter response times
- Statistics on all platforms
- Omnichannel reports
- Follow your KPIs and see how they interact with each other
How much can you save with the full Connectel solution?
Fill out how many full-time agents you have, your average amount of errands per month and the average handling time in minutes to see how much you can save by implementing the Connectel platform. In the next step, you can also choose to download a full PDF detailing how much you can save, and how we’ve calculated this.
Do you want to know more about how you can improve your customer service?
