Discover insights, one question at a time
Collect feedback from your customers in real time and measure NPS, CSI and CSAT. Create customer surveys and use the same tool between different platforms, visualize dashboards and reports that help your managers in decision making and communication.
Send out customer surveys on the platform you prefer
It’s hard to know what your customers are thinking unless you ask them. With our customer service tools you’re able to send out customer surveys on the platform you prefer, whether it’s SMS, e-mail or on your website. With the result you gain a clear overview and more advanced information about each answer. And of course, our tool is automatically updated so that you can follow what happens in real time.
- Automatic follow up of the customer experience
- Use surveys on any platform
- Can be implemented as web widget on website or app
- Measure based on NPS, CSAT, CSI
Build a stronger team with individual follow-up
Compare agents and teams to each other and use the data to detect areas in which you can improve. With our survey platform you also get the ability to follow-up and give feedback individually, leading to higher employee- and customer satisfaction.
- Feedback and individual follow up of employees
- Compare agents and teams with each other
- Share reports based on individuals, teams or platform — or all at once
- Use the same tool for different channels
- Support function to visualize dashboard for coaching purposes
How much can you save with the full Connectel solution?
Fill out how many full-time agents you have, your average amount of errands per month and the average handling time in minutes to see how much you can save by implementing the Connectel platform. In the next step, you can also choose to download a full PDF detailing how much you can save, and how we’ve calculated this.