Tietoevry has over the years developed a platform that helps financial institutions handle their processes for debt collection, called Tietoevry Collection Suite Nova.
Nova handles the credit management, allowing you to automate processes, create clear payment plans, create a higher level of engagement from debtors and increase resolution rates.
Together with Connectel, you are able to create efficient dialer campaigns that lets you focus on handling and solving cases instead of listening to ring tones.
With Connectel’s dialer solution, Riverty's debt collection agents have been able to save 1,5 hours per day and per agent. This allows the agents to reach more debtors in the same amount of time. “The total time spent on dialing has decreased, even though we have more agents. The amount of people we have been able to reach has been above expectation”, Carl explains.
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