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Here we publish our latest news and updates.
Upcoming: For summer 2025, we will release a new press release on our AI services in customer service.
About Connectel
Connectel is a Swedish tech company that offers an omnichannel contact center platform for the future of customer service. We help companies bring all customer communications – from calls and chat to social media and AI-powered self-service – into a single scalable and secure solution.
Company facts:
Founded: 2008 in Uppsala by brothers Robin and Jens Leijon
Headquarters: Stockholm, Sweden
Customers: Over 50 companies in retail, e-commerce, public sector and transportation
Platform: 100% cloud-based, ISO-certified and scalable
Our vision is to make customer service easier, more personal and accessible – because you care.
Connectel launches new AI solution for more human customer dialogs
Automation and AI in customer service is not just about technology – it’s about creating better, smoother and more human customer dialogues. That’s the view of Swedish tech company Connectel, which is now launching a new version of its AI-based voice solution for businesses with high call volumes.
Connectel Launches Atlas – The AI Platform Transforming Real-Time Customer Service
Atlas automates up to 80% of repetitive inquiries and unifies all customer communication into one seamless flow – enabling faster, smarter, and more personalized service.
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