Consultancy Services
Onboarding
| Onboarding plans |
Starter |
Professional |
Enterprise |
| 1on1-time with CS onboarding expert |
2×30 minute meetings during 2 weeks |
4×45 minute meetings during 4 weeks |
8×60 minute meetings during 8 weeks |
| Recommended for |
1 channel/product |
2-3 channels/products |
>3 channels/products |
| Price |
2500 SEK |
20 000 SEK |
40 000 SEK |
Above are estimates and variations may apply.
Training
| Classroom training |
Products |
Price |
½ day 09:00-12.00 |
| Customer service fundamentals |
Channels |
2500 SEK /per seat |
Fixed dates |
| Drive outbound sales |
Dialer |
2500 SEK /per seat |
Fixed dates |
| What and how to do reporting |
Insights, survey, skyview, Jscripty |
2500 SEK /per seat |
Fixed dates |
| Automation, Bots & AI |
Bots |
2500 SEK /per seat |
Fixed dates |
| Private Classroom Training |
Optional |
20 000 SEK per day
15 000 SEK per half day |
|
Professional Services
| Professional Services |
One time project |
Ongoing monthly |
| Technical Consulting |
Quote (From 1500 SEK per hour) |
Quote |
| Customer Service Consulting |
Quote (From 1300 SEK per hour) |
Quote |
Details:
– Delivery 15 days from purchase
– Remote settings
Health check
| Health check offering |
One time project |
Fixed price |
| Customer Service Consulting |
Information gathering about operations, benchmarking & comparison with best practice, analysis and report of strengths & identified areas of improvement. |
35 000 SEK |