Voice + Dialer
1095 SEK per user/month
Voice + Mail + Chat
995 SEK per user/month
Voice + Mail + Chat + Dialer
1 295 SEK per user/month
| Products and Channels | Description | Features & functionality | List Price – Prices in SEK | Pricing structure | Additional |
| Base | Connectel Core platform functionality | Contacts CRM Customer journey Multi factor authentication Skill based routing Queue & Agent Management Pause & Agent statuses Internal Messanger Analytics & reports Real time dashboard Triggers (create rules action based on event) Dispositions (Case/ticket classification), multi-level & custom Intervals, settings for opening hours and actions based on time API. 10 000 Contacts included. |
Included in all channel packages | ||
| Voice | Enterprise inbound voice for Contact centers | Inbound and outbound dialing Recording (10 GB storage, total volume) Phone (web or phonebar softphone) Call handling (transfer inbound outbound) Prefix dialing Voicemail Chan Spy Co-listening Conference call Drag and drop IVR (cally^2) – Menu – Send text message – Text to speech – Speech recognition – Send Email – Callback – Perform a query to a DB schema. – Rest API – Execute an external command or script – Prompt the user to insert a series of digits and set a variable with the inserted digits value. Voicebot additional fee for interactions |
495 | Per user. Add Automated callback 195 per user | Additional fee for calls & SMS according to price list. SMS channel is needed to use “Send text message” feature in Cally^2. |
| Dialer | Outbound campaign tool with full dialer functionality | Progressive dialer Predictive dialer Power dialer Booked Progressive Dialer Preview dialer Advanced retry settings Answering Machine Detection Automated Callback Scheduled Callback Duplicates detection Caller ID control Abandon Rate Configuration Lists |
795 | Per user | |
| Sort, Organize and solve email tickets | Mail handling (Inbound, outbound & transfer) Tags 2nd Line support Tagging Shared mailbox Internal Notes Canned answers Signatures Auto replies |
395 | Per user | ||
| SMS | Bring text messages to your customer communication | SMS handling (Inbound, outbound & transfer) | 195 | Per user | Additional fee for messages according to price list. Purchased with another channel, otherwise an extra fee of SEK 195. |
| Add WhatsApp as an channel | 195 | Per user | Additional fee for WhatsApp messages according to price list here. Purchased with another channel, otherwise an extra fee of SEK 195. | ||
| Microsoft Teams Connector | Make/transfer calls to a Microsoft Teams User directly via Connectel and display the Teams User Presence. | 145 | Per user | Requires Teams license | |
| Social Open Channel | Customers can interact with your Agents, sending and receiving direct messages, from your Official Account. E.g. Twitter, Instagram, Facebook, Telegram, Slack. | 195 | Per user | Purchased with another channel, otherwise an extra fee of SEK 195. | |
| Chat | Communicate and give support to your web page visitors | Chat handling (Inbound, outbound & transfer) Action based handling Tagging Trace interaction Design customization options Responsive design (any device) User is typing notification for agents Support for emojis, PDFs & pictures Lightweight chat snippet design. Optimized chat snippet performance for lowest possible data traffic. Support for backend configuration in Motion. Missed chat badge icon when chat is minimized. Chat handling (Inbound, outbound & transfer). Support to hide chat snippet when offline interval. Support for offline form when no agents are logged in. Hide when offline support. Offline message support. Interactive Buttons Chatbot (additional fee for interactions) |
395 | Per user | |
| Video | Add Video communications to solve visual problems or add personality | 2995 | Per channel* | *channel: a concurrent video call from a web user. | |
| Addon Channels | |||||
| Scripting tool – Jscripty | Dynamic agent scripting tool | Trigger Question |
295 | Per user | |
| Additional Admin | One admin is included | Access to all admin features and settings | 395 | Per user |
| Integrations | Description | Features & functionality | List Price – Prices in SEK | Pricing structure |
| Standard integrations | One-click integrations | Desk.com Microsoft Dynamics 365 Freshdesk vTiger Zendesk Salesforce ServiceNow SugarCRM ZohoCRM Freshsales |
95 | Per user |
| Custom integrations | Ready-made integrations and additional setup is needed | Tieto Nova dept collection system ProScheduler – Loxysoft |
195 | Per user |
| Reports & Analytics | Description | Features & functionality | List Price – Prices in SEK | Pricing structure |
| Call recording | Record phone calls for coaching, compliance and evaluation | 0,0263 per min 0,00525 per min per month |
Per minute | |
| Video recording | Record video calls for coaching, compliance and evaluation | 950 | Per channel 10 GB included | |
| Screen recording | Record the screen of the agent | 95 | Per user total storage of 10 GB included | |
| Insights Entry | Reporting & analytics tool | 4 default report templates included.
The following default period settings: “Today”, “Last 24 hours”, “Yesterday”, “This week”, “This week except today”, “Last week”, “Last 7 days”, “This month”, “This month except today”, “Last 30 days”, “Last month”. |
Included in all packages | |
| Insights Standard | Reporting & analytics tool | Dynamic reporting view containing report widgets. Create as many reports and widgets you want. Report library view with all your reports. Voice, Chat, E-mail, and SMS channels. 4 Standard dashboards templates included (Voice Channel Inbound, Omni-Channel, Email Channel & Dialer). Create your own custom reports. Customize your reporting view look & feel. Over 400 metrics. Support for table, grid, bar, line, text, pie, radar, polar & timeline widgets. Support for conditions and thresholds. Group hourly date down to quarter hours. Split reports by teams or queues. SLA metrics. Hit rate efficiency and productivity metrics. Agent login, busy, pause & idle time. Agent performance leaderboards. Agent timeline and occupancy reports. Share widgets and dashboard with your team. Download widgets or reports.Customize your Dashboard/ReportsCreate your own widgetsCreate your own Dashboards/ReportsConfigure your own period settings/filterSchedule Dashboard/ReportsShare your Dashboards/Reports with both internal & external users |
1995 (0-10 agents)
2995 (11-50 agents) 3995 (51-200 agents) 4995 (201-1000 agents) |
|
| Insights Enterprise | Reporting & analytics enterprise addon | API, display 3-party data from CRM, ERP or ticketing. CDR, add unique call data records. |
2595 (0-10 agents)
3895 (11-50 agents) 5195 (51-200 agents) 6495 (201-1000 agents) >1001 ( Quote) |
|
| Skyview Entry | Realtime dashboard | 5 default dashboard templates included.
The following default period settings: “Today”, “Last 24 hours”, “Yesterday”, “This week”, “This week except today”, “Last week”, “Last 7 days”, “This month”, “This month except today”, “Last 30 days”, “Last month”. |
Included in all packages | |
| Skyview Standard | Realtime dashboard | Multiple dashboards. Overview with key metrics for all your dashboards. Voice, Chat, E-mail and SMS channels. 4 Standard dashboards templates included (Voice, Dialer, Omni & Legacy). Create your own dashboards. Customize your dashboard look & feel. Over 400 metrics. Support for table, grid, bar, line, text, pie, radar, polar & timeline widgets. Support for conditions and thresholds. Group hourly date down to quarter hours. SLA metrics. Hit rate efficiency and productivity metrics. Agent login, busy, pause & idle time. Agent leaderboards. Share widgets and dashboard with your team. Download widget or dashboard data.Customize your Dashboard/ReportsCreate your own widgetsCreate your own Dashboards/ReportsConfigure your own period settings/filterSchedule Dashboard/ReportsShare your Dashboards/Reports with both internal & external users |
195 | Per user |
| Skyview Enterprise | Realtime dashboard enterprise addon | API, display 3-party data from CRM, ERP or ticketing. CDR, add unique call data records. |
95 (1) | Per user |
| Speech Analytics | Conversational AI | Voice analytics, word cloud widget and automatic transcripts added to Skyview & Insights. Ability to search in transcript for keywords. Sentiment analysis. | 0 SEK /month (0,8 SEK/min)
9500 SEK /month (0,7 SEK /min) (13571 min included) 24500 SEK /month (0,6 SEK /min) (40833 min included) 49500 SEK /month (0,5 SEK /min) (99000 min included) 74500 SEK /month (0,8 SEK /min) (186250 min included) First 1000 minutes free. |
Per min |
| Survey | Entry | Channels: SMS or Email Standard CSAT: knowledge; engagement; overall satisfaction Standard CSAT Benchmarking CSAT widget in Skyview/Insights (with Skyview/Insights Standard or Enterprise) Manual & automatic send out Survey viewer with individual answers |
0 | Per user |
| Standard | Everything in Entry plus: Multiple channels: Phone call, SMS, Email or Chat Graph bars and line diagram Effort score & Net Promoter Score API NPS-Widget |
195 | Per user | |
| Enterprise | Everything in Entry and Standard plus: Matrix Coaching Bulk send out |
345 | Per user |
(1) Product addons for Skyview and Insights are tied together, meaning that if a customer subscribes to both Skyview & Insights the addon must be applied for both products.
| Self Service & automation | Description | Features & functionality | List Price – Prices in SEK | Pricing structure | |
| Voicebot for taxi | Add the most powerful of AI to your conversations | Booking with from address only Booking with from and to address Exception list with phone numbers that are excluded, redirected to manual service Forward of unsuccessful bookings to manual service Booking based on places (public institutions, companies and other named places) Calculation of route including estimated arrival Exception management for risk of overbooking situations Toggle Voicebot service Enable/Disable Detailed historical statistics and realtime view Optional SMS confirmations for booking and cancellation including unique booking ID |
20 | Per conversation, additional fee for speech recognition may be applied | Monthly packages 500 conversations = 7500; 1500 conversations = 15000, 5000 conversations = 25000 |
| Bot | Add the most powerful of AI to your conversations | Conversational AI | 20 | Per conversation, additional fee for speech recognition may be applied | Monthly packages 500 conversations = 7500; 1500 conversations = 15000, 5000 conversations = 25000 |
| Knowledgebase | Internal & External help center Roles & permissions Customer request portal Customer Happiness ratings Responsive search & categorization Video, picture & document support Basic Analytics and reports Multiple help centers Multilingual content |
195 | Per user |
| Additional Addons | Description | List Price – Prices in SEK | Product addon | Pricing structure | Packages |
| Database access | Access to the database, allowing custom reporting. Service is based on database replication and through access to a replicate database, which does not affect the production database. Database type: MySQL | 4995 | Per database | ||
| Additional storage | 239 GB included in your solution | 20 | /GB | Packages 100GB 1500, 500GB 6250, 1000GB 9500 |
|
| Additional availability | + 0,3% (total SLA of 99,8%) | 5% of total subscription fee | |||
| Data center location | 4995 | Per location | |||
| IP-endpoint | Connect IP or SIP based extensions to the conneectel plattform. Make and receive calls. Hardware based features may vary depening on model. | 195 | |||
| BankID | 1000 | /account | Additional fee 1 sek per ID or authentication | Packages 0,3 SEK 2500 0,25 SEK 5000 0,2 SEK 10000 |
|
| Contacts | 0 to 10,000: Included in your annual subscription 10,001-50,000: 5000 50,001-100,000: 4500 100,001-200,000: 4000 200,001-500,000: 3500 500,001+: 3000 |
Per contact |
| Voice calls | Small | Medium | Large | XLarge |
| Price reduction outbound calls per minute | 15% | 25% | 35% | 55% |
| Price reduction inbound calls per minute | 10% | 20% | 30% | 50% |
| Monthly minimum spend (SEK) | 5000 | 10000 | 20000 | 40000 |
| SMS | Small | Medium | Large | XLarge |
| Price reduction send SMS | 15% | 25% | 35% | 55% |
| Price reduction receive SMS | 10% | 20% | 30% | 50% |
| Monthly minimum spend (in SEK) | 6000 | 12000 | 18000 | 28000 |
List prices are per month and based on a 2-year contract. Additional 20% on an annual contract and an additional 40% on a monthly contract.
Version 3.1. Last updated 2024-04-22.