Less waiting time, more bookings, and a better customer experience
Taxi Stockholm improves customer experience with AI-automated booking
Taxi Stockholm, with over 1,500 cars and 3,500 drivers, handles high pressure on its booking service and customer service every day. When waiting times began to increase, the company faced an important question: how can we offer faster service without compromising the customer experience?
The solution was Connectel’s AI-powered voice bot. With this AI solution, Taxi Stockholm has not only reduced waiting times, but also improved the customer experience.
“AI bot understood the customer’s wishes and matched them directly to the correct address. The booking went smoothly and completely without manual handling.” – David
Telephone Manager | Taxi Stockholm
Smart AI that’s changing customer service
Connectel’s AI-powered voice bot provides Taxi Stockholm with an AI assistant that understands customer needs, handles special requests, and offers smart solutions even when fully booked. With the help of real-time solutions, customers receive faster service, staff have more time for more complex issues, and customer satisfaction increases.
Watch the interview here!
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