flexible healthcare dialogues for Varberg

Varberg got more flexible healthcare dialogues

Discover how Varberg Municipality got a solution adapted to their remote needs.

Agents: 10+

Products: Voice, Analytics

About: Varberg Municipality is located in the southwest of Sweden. With its 65,000 residents and sparsely populated municipality, they have a wide reach to cover for their municipal remote healthcare.

Mobile agents in healthcare

Varberg, a sparsely populated municipality located in the Swedish western countryside. This drives the municipalities to come up with alternative ways of solving the care for their citizens. In this case, Varberg has a hospital in the city center, but there are still people in the region who need remote care due to distance problems. Many residents have difficulty traveling to the hospital. Varberg has increased its range of care by spreading its nurses so that they work sideways around the municipality. They are rarely in the same place at the same time. It became a logistical challenge and forced them to find a cloud-based solution that could help them perform more flexible healthcare, stay organized and handle the care tasks in order.

Schedule controlled callback – safe and flexible healthcare

The municipality of Varberg demanded a system that made it possible to structure and handle the tasks of its nurses. And because there are a limited number of nurses providing health care, they lacked a flexible solution.

At first, they thought that scheduling and other work management functions were the only way to go. With our support, they realized that Connectel’s callback function could solve a large part of the problem. Leading to reduced phone hours to when the nurses are available. And in addition to these hours, people can add to a callback queue. Which allows nurses to easily call the person who tried to reach them as soon as they are available.

Business information and analysis

Of course, Varberg’s administration is interested in how their care solution is developed. The analysis functions in the solution make it easy to monitor the results and improve efficiency. With our Business Intelligence tool Analytics, they can now track the team’s detailed progress in collecting and understand the data. Analytics gathers all the desired data and information from Varberg, and makes it possible for them to coach the employees on a whole new level.

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