Customer Success
A team of experts to help you reach your goals
Dedicated to helping you deliver better customer service experiences
We want to help you succeed. We have extensive knowledge in customer service and call center operations and are dedicated to helping you deliver the best customer experience possible, while running your operations efficiently.
As a new customer, we have consultants available to help implement and configure the platform so you can focus on what you do best, delivering service to your customers. We also offer strategical consulting to continuously optimize your platform settings, routines and operations.
As a customer, you have regular meetings with our Customer Success Managers and together we focus on finding the best path forward for your contact center. You choose how frequently you want the meetings to occur. We’re available when you need it.
Ready to transform your contact center operations
Customer Success Manager
You have a dedicated Customer Success Manager every step of the way. From implementation and onboarding to strategy and continuous optimization, we’re here for you.
Strategic consulting
We want to help you create the best customer experiences possible. We can help guide you through both the technical adoption but also in creating great experiences for customers and employees.
Technical consulting
Adopting a new platform or service can be tricky. We provide onboarding guides that help you get started on your own, but we also have consultants ready to implement our solutions for you, so you can focus on your customers.
Connectel Academy
As a Connectel customer you have access to free online training for both managers and agents in how to use the platform. We also offer courses to help your agents improve their service skills.
Helpdesk & support
If you experience any issues, we’re here to help. You can choose between different support packages depending on how you want to contact us and if you want support during business hours or 24/7.
Feature requests
We value your feedback and regularly release new features based on our customers requests. You can vote for others ideas and follow our roadmap to see what improvements we’re currently working on.
Helpdesk
Get the help you need, instantly. We understand the power of a well-functioning customer service system, but also the pain if it’s not working as intended. Use the knowledge base, call, chat, or register your case on our customer support platform. Our Helpdesk team is available when you need support.
Online training
Become an expert in the platform with Connectel Academy. As a customer, you get free access to our video course library, where you and your employees can learn everything from navigating the system to fine-tuning the settings according to your specific needs.
Get in touch with Customer Success
Are you using the Connectel platform?
Do you have a question about functionality or do you want to brainstorm how to maximise the system and reach your KPIs?
Get in touch with our Customer Success team by filling out this form.
Let us tell you more about Customer Success and how you can improve your customer service