AI chat handles most, agents ready when needed
Engage your customer around the clock with an intelligent chatbot, offering seamless handovers to human agent when needed. This saves time for both customers and support teams, while improving the overall service experience.
Be available to your customers 24/7
Our AI chat is easy to use and enables quick responses to customer inquiries like never before. The first interaction is always with an AI bot trained to answer common questions and handle simple tasks. For many customers, this is enough to resolve their issues quickly and efficiently, without the need to wait for human assistance. However, if the customer’s request requires more support and a more personalized interaction, our AI chatbot with human handoff ensures a seamless transition to a customer service representative.
- Automatically handles simple tasks
- Seamlessly transfers to a representative if needed
- Reduces your team’s workload
- Saves time, allowing focus on more complex tasks
AI chatbot with human handoff
We make sure that the transition from AI to a customer service representative is not only smooth but also efficient, as all information is carried over throughout the entire process. This means the customer doesn’t have to repeat themselves and can seamlessly continue from where they left off.
- AI always handles the first contact
- Better service experience
- Higher customer satisfaction and loyalty
- Design possibilities
How much can you save with the full Connectel solution?
Fill out how many full-time agents you have, your average amount of errands per month and the average handling time in minutes to see how much you can save by implementing the Connectel platform. In the next step, you can also choose to download a full PDF detailing how much you can save, and how we’ve calculated this.
Do you want to know more about how you can improve your customer service?