Help your customers help themselves
Our knowledgebase might look like any other self-service FAQ but is built to help your customers help themselves. Offering solutions and answers that help solve common questions and issues. If needed, the customer is seamlessly transferred to your customer service department, ensuring the best service to your customers.
Proactively answering your customers questions
Many customer groups appreciate looking for and finding answers on their own. Increase the level of self service by making it easy for them to find the answers they’re looking for. By doing so you reduce the amount of incoming tickets and save time and resources in your contact center.
- Frequently asked questions for both internal and external ticket management
- Customize design and layout
- Gain insights and statistics on frequently asked questions
Easy to implement, easy to use
Set up both internal and external FAQ in a system that is both intuitive and easy to navigate. Create a knowledge database that strengthens your customer service on all levels.
- Automatically scans for similar questions before email is routed to customer service
- Let your customers find the answers to their questions directly
- Always updated replies that are automatically sorted by popularity
- Easy to implement as a page or widget on your website
- Seamlessly integrated with your CRM.
How much can you save with the full Connectel solution?
Fill out how many full-time agents you have, your average amount of errands per month and the average handling time in minutes to see how much you can save by implementing the Connectel platform. In the next step, you can also choose to download a full PDF detailing how much you can save, and how we’ve calculated this.
Do you want to know more about how you can improve your customer service?
