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Service tools for public sector

Digitize the municipality or government’s service and communication with a modern ticket management system. Connectel offers solutions and service tools for the public sector, which can be tailored to your needs.

  • A modern communication platform
  • Flexible and adaptable to your needs
  • Easy to use

Service that meets the public needs

Manage all communication in Connectel’s platform or integrate it with your existing system. The platform is a technical solution that is built to interact. With self-service solutions, you can efficiently and easily solve the residents’ questions faster. Use a dynamic FAQ and interactive voice response in the conversations, while the employees get more done.

  • Upgrade your communication features
  • Choose which channels you want
  • Self-service features

Helping residents should be easy

Reduce your operating costs by upgrading to a smart, efficient and stable cloud-based contact center. When you need to inform the public, do it in the channel that suits the purpose. Ensure a high opening rate when delivering your message with bulk text messaging or via seamless outgoing phone calls.

  • Lower operating costs
  • Seamless outgoing calls
  • Bulk text messaging

We are part of the Swedish Chamber of Deputies

Kammarkollegiet agreement number: 23.3-3081-17:003 CONNECTEL OMNI CHANNEL SOLUTION FOR CONTACT CENTERS. Since 1 January 2019, Connectel has been an approved supplier within the Swedish Kammarkollegiet for communication services. To Avropa.se.

In Connectel’s solution, you can gather all the contact channels in one platform. With the help of our powerful queuing system, incoming interactions can be organized and directed to the employee you want. See pricing for phone and text interactions here.

CONTACT

If you want to send one, contact us at: avrop@connectel.se
Other questions: upphandling@connectel.se +46 (0) 101 800 000

Service tools for municipality and authorities - Book a demo

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