Combining People & Technology – Erika Rönnquist Hoh, Teleperformance


Our guest Erika Rönnquist Hoh, the CEO of Teleperformance Nordic, is leading their 3,000 employees, and with 380,000 people in Teleperformance globally – they are the world’s largest customer service organization. We are talking about leadership, meeting the customers’ new needs with technology & people and how to future-proof customer service.

 

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