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Does smiling result in better service?

Wowpodden

25 January, 2021

To smile or not to smile? Does it result in better service when you smile? Joakim and Emilie are discussing the matter.

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Wowpodden

28 September, 2023

Daniel Öhlander talks about behavior change in customer service

Business through building customer trust

Blog

19 September, 2023

Building customer trust: The key to customer loyalty

Wowpodden

14 September, 2023

Achieve top-notch customer service with tips from Annmarie Palm

Customer service agents learning about contact center shrinkage

Blog

7 September, 2023

What is contact center shrinkage and how to calculate it

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