Connectel service for contact centers

Guide: Select Channels for Customer Service

6-step guide to selecting Customer Service Channels


The importance of channels and availability for customer service is now more relevant than ever. Building a strategy around the customer service channels is one of the first and most important steps for improving your contact center.

This step-by-step guide presents new perspectives to find your most cost-effective and profitable channels, with customer satisfaction as a priority. Is it time to let a dynamic FAQ take care of the simple questions you are managing by phone today? Which social media channels are most important to your customers?

Avoid simple, often costly mistakes and find the optimal solution for your contact center, while increasing customer satisfaction. Use the complete guide for a simpler process when creating your unique channel strategy.

CSAT-secure your customer service channels:

  • Increase customer satisfaction
  • Save money with the right channels
  • What makes a channel profitable
  • What defines an important channel

Download now and get new perspectives on how to increase availability and making better channel choices. Find the right channel strategy for your particular company and customers, according to your conditions. And of course,  we are happy to help to create your new channel strategy, book your demo here.

Fill out the form for your channel strategy guide:

Book a demo with Connectel

Get in touch with Sales

Or call us +46 (0) 101 800 000