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Taking customer service to the next level

Podcast

2 September, 2021

Listen to the podcast (in Swedish) where Mathias Norderstål, Operations Manager for customer and members service at HSB shares how to take your customer service to the next level and achieve the results you want. How did HSB reach 4,63 out of 5 in customer satisfaction and what made this possible?

Wowpodden

23 November, 2023

Elin Trapp shares valuable tips for achieving customer satisfaction

Blog

21 November, 2023

What determines a good call experience in a contact center?

Wowpodden

16 November, 2023

Johan Laudon talks about utilizing NPS and its importance

Blog

14 November, 2023

Industry Standards for Contact Center Metrics

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