We talk automation & digitalization with Farhad Fatemi
Listen in as Farhad Fatemi, Product Owner at Puzzel, shares inspiring tips about chatbots, digitalization and much more on Wowpodden.
Listen here (Swedish):
What should one consider when starting with chatbots? Do all customers want the same service?
How can a bot and a human collaborate in the best possible way?
Should one automate their customer service? Or should they not do it?
How can one make the customer experience more personalized?
The episode is about 15 minutes long
