One of the main challenges that airlines face is handling refund requests through the phone channel. This can result in a high volume of calls to your call center, causing significant strain on your resources. Our system can automate the process of requesting a refund through the phone channel, reducing the number of calls your call center receives. Our solution validates customer information and retrieves refund details through a fake airline API, providing customers with a confirmation message and reference number for their refund request.
“It was important to us that Connectel understood our business, our customers’ needs and our challenges. We were quickly able to start implementation and exchanged experiences around our switchboard throughout the project. This provided valuable insights that Connectel used to adjust the settings in the product.”
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