Tourist stands holding suitcases and a phone

Reduce and streamline your operations

One of the biggest challenges for the taxi industry is providing excellent customer service and utilizing the latest contact center technology to keep up with changing customer expectations. In today’s world, customers demand speed, convenience, and personalized experiences. This means that taxi companies must have contact center technology that allows them to meet these expectations and provide excellent service.

  • Advanced routing
  • Queue callback functionality
  • Phone connection between driver and customer
Woman using video call function while walking on the street Interact with customers through a voicebot

Managing overbooking and missed calls

Another challenge that taxi companies face is managing peak hours when demand is high. To handle fluctuating volumes, taxi companies can utilize technology such as voicebots, chatbots, missed call text message notifications and overbooking protection technology. Reporting and analytics is also crucial, as it provides valuable insights into customer behavior and preferences. Interpreting customer data in meaningful waysThis data can be used to improve customer service and make better business decisions.

  • Overbooking protection
  • Reporting & analytics tools
  • Confirmation & follow-up with customer via SMS
Woman lying on a blanket in the park using smartphone

A voicebot that can solve up to 80% of errands

Voicebot and chatbot technology is another innovation that taxi companies can use to improve customer service. Customers can use a voicebot or chatbot to book a ride and receive a confirmation, instead of having to wait for a customer service agent to become available. Additionally, bots can operate 24/7, providing service to customers even when the customer service team is not available. This can help to reduce customer wait times and improve overall customer satisfaction.

  • Voicebots that help during peak hours
  • Easy to use
  • Streamline your workflows

Companies that trust us

Taxi Goteborg customer service
Bo Edsberger CEO, Taxi Gothenburg

“Connectel proved to have experience from similar solutions in the transport industry, which felt safe and secure for our customers and our staff.”

Read the case here

Find out how much you can save with a voicebot

Fill out the form to see how much you can save by implementing a voicebot. Provide the number of agents, how many bookings you have per month, the average time spent per booking and the overall cost of your contact center operations. We’ll let you know how many errands we estimate the voicebot can handle and how much you can save per year.

Learn about our bot for taxi bookings

Interact with customers through a voicebot

Get in touch with Sales

Or call us +46 (0) 101 800 000