Quality Policy

Version 1. Last updated 2022-02-30.

What we do

Connectel offer companies and organizations a digital cloud-based platform for customer service applications. With the help of modern and flexible software our customers can provide excellent customer service over any channel.

Quality at Connectel

Quality at Connectel means enabling our customers to provide great customer service without interruptions over multiple channels. By collecting data about customer interactions our customers are able to constantly improve their service and customer experience towards their customers.

Our commitment

We are committed to meet our customers needs and always make sure to meet all legal requirements.

We are also committed to:

    • As a team take full responsibility for the delivery of our services
    • Choose partners and sub processors that share our values and quality standards
    • Be passionate about what we do and focus on our customers’ needs and goals
    • Base the development our products and services on our customers needs
    • Maintain a high level of service and availability to our customers with focus on the customer experience
    • Keep our environmental impact as low as possible

Improvements

Connectel strives to continuously improve our overall level of quality by motivating and training our employees, listening and analyzing customer feedback and staying informed on market trends and changing customer needs.

 

Last changed by: A. Johansson
Approved by: R. Leijon
Sida 1 av 1 Version: 1

Valid from: 2022-02-30

Information Classification: (Public, Internal, Confidential, Secret)

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