Satisfied customers are at the heart of every successful business
In e-commerce, fast and smooth communication is crucial to building customer loyalty and creating repeat purchases. With effective chat, you can resolve simple questions in seconds, while more complex issues are best handled via phone calls to meet the customer’s needs in the moment. With our smart omnichannel for e-commerce, you bring all contact channels – chat, email, phone and social media – together in one place.
This leads to a seamless, personalized customer experience that saves you time and strengthens your customer relationships, all to maximize efficiency and increase your customer satisfaction.
Manage overloaded inboxes more smoothly with AI
In e-commerce, inboxes are often filled with questions about delivery status, products and guarantees. Manually searching for answers and formulating them from scratch is time-consuming for the customer service representative – time that could be spent on creating value for your customers.
That’s why we’ve developed an AI tool that streamlines your customer service. When a customer email comes in, the tool suggests a ready-made response based on your own data, your guidelines and the tone you want to convey.
Learn how Jollyroom reduced handling time per ticket by 50% with Email Reply Assistant. Find out more here
Dynamic FAQ – help the customer in an instant
Strengthen your customer service with an easy-to-use, logical and searchable FAQ. Let the customers’ recurring questions be answered quickly and easily. A dynamic FAQ saves you and the customer time. Because there is no room for confusion in your webshop – easy-to-find and updated answers increase trust, loyalty and strengthens your e-commerce.
- Faster response
- Increase the level of self-service
- Easy to update
Increase the presence of your e-commerce with a chat
Add a chat to your e-commerce site and let visitors chat with your customer service. With a smart chat on your website, the tool act as a sales channel. In order for the visitor to receive the treatment you want them to receive. Make the chat function visible where the customer often has questions and exclude it in contexts where it is not needed.
- Digital presence and increased sales
- Smart chat support
- Easy to get started
How much can you save with the full Connectel solution?
Fill out how many full-time agents you have, your average amount of errands per month and the average handling time in minutes to see how much you can save by implementing the Connectel platform. In the next step, you can also choose to download a full PDF detailing how much you can save, and how we’ve calculated this.
Our customers
“When we decided to search for a new Contact Center software supplier, we looked for an agile and technically skilled partner that could meet the demands of the various stakeholders at Zmarta. Connectel has surpassed our expectations in nearly every capacity, providing high quality and delivering exceptional value. Connectel really stands apart with a flexible and continuously improving solution supported by a talented and customer-focused organization.“