Achieve top-notch customer service with tips from Annmarie Palm

Annmarie Palm, Head of Customer Service at Nacka Municipality, holds a position in the municipal leadership, which demonstrates the high value Nacka Municipality places on customer service. She has also worked diligently to ensure quality in customer interactions, implementing a certification process based on their desired standards of service.

Listen here (Swedish):

In this episode, we discuss:

• What top-notch customer service means for Nacka Municipality and how they work towards achieving it.
• Their approach to creating engaged employees.
• Annmarie’s book “Business Behavior: Uppför dig – eller tappa affären” (Business Behavior: Behave Well – or Lose the Deal) and why she felt it was necessary.

And much more!

You can reach out to Annmarie here:
https://www.linkedin.com/in/annmarie-palm/