Annmarie Palm, Head of Customer Service at Nacka Municipality, holds a position in the municipal leadership, which demonstrates the high value Nacka Municipality places on customer service. She has also worked diligently to ensure quality in customer interactions, implementing a certification process based on their desired standards of service.
Listen here (Swedish):
In this episode, we discuss:
- What top-notch customer service means for Nacka Municipality and how they work towards achieving it.
- Their approach to creating engaged employees.
- Annmarie’s book “Business Behavior: Uppför dig – eller tappa affären” (Business Behavior: Behave Well – or Lose the Deal) and why she felt it was necessary.
And much more!
You can reach out to Annmarie here:
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