Wowpodden – Common challenges in customer service

Listen as Lina Bjelkmar, CEO of Indicate me, shares her insights and provides important tips to leaders working in customer service who aim to elevate the level of service.

The episode lasts approximately 15 minutes. Listen here (Swedish):

What are the common challenges in customer service organizations today and how can they be resolved?

Many customer service organizations excel at certain aspects today, but where can it be improved? Are there any trends in this regard?