Listen to the podcast (in Swedish) with Nanna Sandqvist, Customer Service Manager at XXL – All Sports United.
Every year, during Black Friday and the Christmas season, the number of incoming errands increases drastically for contact centers. Nanna shares how she has optimized XXL’s operations to create a team that is both efficient and happy by decreasing the AHT and implementing measures to promote longevity within the company.
She also provides insights into what it takes to deliver excellent service when all communication with the end customer is in written form. Listen to the podcast below!