Listen to Peter Adielsson, Sales and Growth Manager at Voxo, as he shares strategies on how to effectively work with customer insights and coaching. He discusses how conversation analysis will transform the role of customer service, among other topics.
Listen here (Swedish):
Why should you work with the analysis of customer interactions, and how does the analysis of written communication differ from analyzing phone calls?
How can you effectively work with the customer insights available in the goldmine of customer service, and how can you get the rest of the company to listen?
You can reach out to Peter here:
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