Meeting customer service expectations with David Scharfstein

Many are aware that the playing field has changed and that customers have higher expectations when they require “human” contact with customer service.

Listen here (Swedish):

David Scharfstein, Business Manager at Brilliant, shares the following in this episode:

• How to turn measurements into actionable outcomes and the pitfalls to avoid.
• Insights from Brilliant’s benchmarking with over 2.3 million survey responses. Who succeeds and why? Who faces challenges?
• The future competency requirements for customer service representatives and how to retain them.

You can reach out to David here:
https://www.linkedin.com/in/david-scharfstein-1aab4972/