Many are aware that the playing field has changed and that customers have higher expectations when they require “human” contact with customer service.
Listen here (Swedish):
David Scharfstein, Business Manager at Brilliant, shares the following in this episode:
- How to turn measurements into actionable outcomes and the pitfalls to avoid.
- Insights from Brilliant’s benchmarking with over 2.3 million survey responses. Who succeeds and why? Who faces challenges?
- The future competency requirements for customer service representatives and how to retain them.
You can reach out to David here: