The debt collection industry has traditionally been viewed as a necessary but often challenging field. Debt collectors are tasked with the difficult job of contacting and negotiating with individuals who have fallen behind on their payments, often in a high-pressure and stressful environment. However, with the advent of technology, the industry is rapidly evolving and becoming more efficient.
Connectel, a leading provider of cloud-based dialer software, is at the forefront of this change. Our dialer is designed specifically for debt collection agencies and helps agents work more efficiently and effectively.
With features like automatic call distribution, call recording, and real-time reporting, our dialer saves agents an average of one hour per day. This allows them to focus on the most important task of collecting debt while also reducing their stress level and increasing their productivity.
We have integrations with several systems and CRM tools. One example is Tietoevry Collection Suite Nova. Through an integration with Tietoevry Nova, agents are able to easily get customer information, allowing them to work efficiently while using two systems.
If you have agents working with both inbound and outbound campaigns, you can utilize the full platform to easily switch between tasks and campaigns. Let the dialer automatically call out and connect with agents while also allowing agents to handle other customer support errands. All within the same interface.
With Connectel’s dialer solution, Riverty's debt collection agents have been able to save 1,5 hours per day and per agent. This allows the agents to reach more debtors in the same amount of time. “The total time spent on dialing has decreased, even though we have more agents. The amount of people we have been able to reach has been above expectation”, Carl explains.
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