The debt collection industry has traditionally been viewed as a necessary but often challenging field. Debt collectors are tasked with the difficult job of contacting and negotiating with individuals who have fallen behind on their payments, often in a high-pressure and stressful environment. However, with the advent of technology, the industry is rapidly evolving and becoming more efficient.
With Connectel’s dialer solution, Riverty's debt collection agents have been able to save 1,5 hours per day and per agent. This allows the agents to reach more debtors in the same amount of time. “The total time spent on dialing has decreased, even though we have more agents. The amount of people we have been able to reach has been above expectation”, Carl explains.
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